Orders
If you have an account:
Log in from the top menu and then go to the orders section.
If you placed the order as a guest:
Please check your email and you will find the order information in the email received at the time of purchase.
You will need to contact us as soon as possible using the contact form below.
If you need an invoice, please use the form at the bottom of this page to request one.
Depending on the product, 21% VAT is applied, which is broken down on the invoice, or the used goods regime (REBU) is applied, which does not have VAT broken down on the invoice and is not breakable for self-employed workers or companies.
To find out which product has 21% VAT or REBU, you must consult the description of each product.
All devices purchased from ATELPO have a two-year warranty from the time of purchase, regardless of the condition of the purchased item, whether new, used or reconditioned.
Shipping to Spain:
Express 24H Shipping: approximately 1 business day.
Shipping to Europe:
European Standard Shipping: approximately 5 business days
Shipping
Only authorized customers can pick up at our facilities.
When an order is shipped, an email will be sent with the tracking information. You must copy the tracking number that you will find in the "My Orders" section of your account or from the email confirming the shipment of the order and track it through the carrier's website.
Payments
Credit/debit card
Direct bank transfer (SEPA).
Paypal: a 3.4% fee will be charged
We guarantee that each transaction carried out at ATELPO is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. ATELPO uses a server based on the standard SSL (Secure Socket Layer) security technology. All the information you transmit to us travels encrypted over the network.
Returns
If the device you purchased has any malfunction, you will have 30 calendar days to request a return. To proceed with the return, the device must be sent as it was received and with all its accessories. To request a return, you must send an email to soporte@atelpo.com or use the form on the contact page.
Please see the return policy page: